Make an entrance inventory
List front, rear and side doors, noting any door with more than one lock. Include locks that feel unreliable as well as those you want changed simply because you cannot account for old copies.
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Moving is a useful time to review who may hold keys to your home. Plan the doors you want checked and discuss a visit around your move.

Recognise the problem?
The assessment
Share the expected date and when you will have authorised access. An appointment needs agreeing; a completion-day slot should be checked in advance.
Tell us about the doorThe next step
List the doors and existing lock types. Each may need a different replacement. If you rent or arrange work for someone else, check permission and agree who receives the new keys. For a business tenancy change, use the commercial page.
Call 07337 571126 with the property location and whether the door is open, closed or locked. Let us know if you cannot secure the building.
A closer look
Explore the details. Select a photograph to take a closer look.
Receiving keys does not tell you how many copies are still in circulation.
Include front, rear and side doors when discussing your new home’s locks.
Start with your situation
Choose the detail that sounds familiar. You don’t need the name of the lock to start the conversation.
Call to discuss your doorList the external doors and confirm when you will have authorised access. Mention any existing lock problems and the date you hope to arrange the work.
Check which key operates each door and whether the handles and locks work normally. Tell us about doors that stick or cannot be secured, rather than assuming every problem needs the same replacement.
Confirm the keys supplied for each selected lock, test the operation and decide who needs a copy. Keep product information with your household records for future reference.
Understand the work
The quantity, specification and condition of the locks shape the price. Discuss fitting, keys and visit arrangements together, and update the appointment if your moving date changes.
Prices & quotes Find your local areaMaterial, condition and existing hardware determine the suitable work.
Compatible dimensions and the selected specification matter.
Discuss attendance, assessment, labour, parts and any travel costs.
A plan for every entrance
Moving-day work is easier to arrange when the doors, access time and people receiving the new keys are considered together.
List front, rear and side doors, noting any door with more than one lock. Include locks that feel unreliable as well as those you want changed simply because you cannot account for old copies.
An expected completion time is not the same as confirmed access. Tell us when you can authorise work at the property and update the arrangements if your moving date or handover changes.
Count the household members and other people who need access. Discuss supplied keys and suitable arrangements before fitting, then decide where spare keys will be kept after the move.
The handover
A simple record helps when several doors and different key sets are involved.
Good questions
Useful answers about moving-home lock changes.
Once you know the likely moving date, ask about availability. Confirm access arrangements before fixing the appointment.
Yes, describe each door so the proposed scope and suitable products can be discussed. Confirm parts and visit arrangements before booking.
You can ask for an appointment after you have access. No completion-day slot or immediate attendance is guaranteed.
Give the postcode, number of external doors, door types, any existing faults and your preferred timing.
A little more detail
Receiving a set of keys does not tell you how many copies exist. A planned lock review helps you decide who should have access from the start.
Read the guide 02 / HOMEWARD ADVICEA useful quote identifies the job, the proposed work and the total charging basis. Start with the door problem, then ask what the price actually covers.
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Tell us where you are and what’s happened. We’ll talk through the next step, availability and the quote.