I do not know which locksmith service I need. What should I say?
Describe what the door, key and handle are doing. Say whether you can get inside and whether the building can be secured. You do not need a lock model or a diagnosis to make the first call.
Can I arrange planned work as well as an urgent callout?
Yes. We take calls about both urgent door problems and planned work, including moving-home lock changes and changes to business keys. Explain the timing you need and agree availability for the property.
Can several different doors be discussed together?
Yes. List each external door and its locks, including any fault as well as a request for new keys. Different entrances may need different parts, so the complete scope should be discussed before the work is agreed.
What should I check before agreeing a visit?
Confirm coverage for the address, current availability, who can authorise the work and what the quoted charges include. Ask how assessment, labour, parts and any additional work will be handled.